Information We Collect

SakuraVox Online School collects information you provide directly to us, such as when you create an account, enroll in courses, participate in live sessions, or contact us for support. This includes your name, email address, phone number, vocal experience level, learning goals, and payment information.

We also automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, session recordings for coaching purposes, and interaction data with our learning platform.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our vocal coaching services, including personalizing your learning experience, matching you with appropriate instructors, tracking your progress, and delivering customized lesson recommendations.

Your information also helps us communicate with you about your account, send important service updates, process payments, provide customer support, and conduct research to enhance our teaching methodologies.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with our bilingual coaches and staff members who need access to provide you with vocal training services.

We may also share information with trusted service providers who assist us in operating our platform, processing payments, or conducting business, provided they agree to maintain confidentiality and use information only for specified purposes.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, regular security assessments, and staff training on data protection practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Session Recording and Voice Data

Live coaching sessions may be recorded for quality assurance, progress tracking, and educational purposes. These recordings are stored securely and accessed only by your assigned coaches and authorized staff members to provide feedback and improve your vocal training experience.

Voice samples and practice recordings you submit are used to assess your progress, provide personalized feedback, and develop customized lesson plans. This data is treated with the highest level of confidentiality and is not shared outside our coaching team without your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and provide personalized content. You can control cookie settings through your browser preferences or our cookie consent banner.

Essential cookies are necessary for basic site functionality, while analytics cookies help us understand how you interact with our platform to improve our services. Marketing cookies may be used to provide relevant content and course recommendations.

Your Rights and Choices

You have the right to access, update, correct, or delete your personal information. You can manage your account settings, communication preferences, and privacy choices through your student dashboard or by contacting our support team.

You may also request a copy of your personal data, object to certain processing activities, or request data portability in accordance with applicable privacy laws, including Japan's Personal Information Protection Act and GDPR where applicable.

International Data Transfers

As we serve students globally while operating from Japan, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

We comply with applicable data protection laws and implement standard contractual clauses or other approved mechanisms to ensure your information receives adequate protection regardless of where it is processed.

Children's Privacy

Our services are designed for users aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

For users between 16-18 years old, we recommend parental involvement in the enrollment process and may require parental consent for certain activities or data processing.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your enrollment plus a reasonable period thereafter.

Session recordings and progress data may be retained longer for educational and quality assurance purposes, but will be anonymized or deleted when no longer needed for these purposes.

Third-Party Services

Our platform may integrate with third-party services such as payment processors, video conferencing tools, and analytics providers. These services have their own privacy policies, and we encourage you to review them to understand how your information may be handled.

We carefully select third-party partners and require them to maintain appropriate privacy and security standards, but we are not responsible for their privacy practices.

Marketing Communications

We may send you promotional emails about new courses, special offers, or other information we think you may find interesting. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

Even if you opt out of marketing communications, we may still send you important service-related messages about your account, enrollment, or changes to our terms and policies.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you an email notification.

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact our Data Protection Officer at privacy@sakuravox.com or write to us at SakuraVox Online School, Japan, 〒150-0002 Tokyo, Shibuya, 1 Chome−11−12 美竹ビル １ B1F.

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days of receipt.